Revocation | Return

Right of withdrawal

1 Cancellation policy: Consumers have a fourteen-day right of cancellation.

You have the right to cancel this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.

To exercise your right of withdrawal, you must inform us ( see below ) by means of a clear statement (eg a letter sent by mail, fax or e-mail) of your decision to revoke this contract.
To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Please send the revocation to
ars lanae | Trade & Marketing
Joris & Schmitz-Knuf GbR
Takustraße 75 . 50825 Cologne . Germany
Tel. 0221.48562222 . E-Mail post[at]

Consequences of the revocation
If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract.

For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.

We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You bear the direct costs of returning the goods.

You only have to pay for any loss of value of the goods if this loss of value is due to the handling of the goods which is not necessary for the inspection of the condition, properties and functioning of the goods.

PDF | Form revocation

2 The right of withdrawal does not apply to the delivery of goods that are manufactured according to customer specifications or clearly tailored to personal needs or to the delivery of audio or video recordings or software, provided that the delivered data carriers have been unsealed by you.

3 Please send the goods back to us as a prepaid package and keep the delivery receipt.

4 Please notify us of your return by e-mail to, stating the invoice date and invoice number, so that we can quickly and easily allocate your return.

5 Please note that the modalities mentioned in paragraphs 3 to 5 are not a prerequisite for the effective exercise of the right of withdrawal.